On confirmation of your booking we require a booking deposit. This secures your booking therefore is non refundable. but it is transferrable to another booking to be used within 6months
Booking Cancellations within 72 hours of the event time will incur the loss of the booking deposit. Payments for events cancelled upon delivery, or goods not picked up at the arranged time will not be refunded.
Due to high demand of our equipment all booking deposits will be lost if event is cancelled or moved
To another date where we are unable to offer the same equipment, if partial order can be placed, the difference will be charged. Thus being the whole invoice amount (original invoice)
60 days notice needs to be given for cancellation.
We have to turn people away at this time of year because we get fully booked, so please be sure of your dates prior to securing a booking. Often businesses book well in advance to secure a booking, likewise we cross that equipment out and therefore not available to anybody wanting to book the same day as you. It works both ways
Bad Weather: in the event of bad weather and the need to call off or postpone your event you will need to contact us at least 2 hours prior to your delivery time arranged. If we arrive on site and the decision is made to cancel/postpone due to poor weather, payment will not be refunded If you cancel/postpone due to bad weather 2 hours prior to your delivery time, payment will be converted to a credit. Please use this credit within 6 months for a rescheduled event or it will be forfeited.
Insurance, Liability & Responsibility: Active Games & Entertainment are insured for $10 million of public liability. Our insurance and responsibility extends to the limit of this policy only, it does not assume cover, responsibility for or in any way guarantee your event. Hirers should seek their own cover and assume their own responsibility for the event. If staff from Active Games & Entertainment accompany the games hire, they are suitably trained and qualified to supervise the set up, rules outline and pack up the games only, it is the hirers responsibility to address all event OH&S matters.
Disclaimer: all hire prices and credit card fees, late charge fees subject to change without notice. Please call our office to confirm pricing
Access our pricing is based on delivering equipment to venues that have immediate access. If the venue has stairs or difficult access; or we have to pay parking fees, there may be an additional set-up charge. P.O.A
Age Limit: most games are suitable for age 6 or over
Hire Basis our games are hired on a ’24 hour’ do it yourself basis. 24 hours is an estimation based on games being delivered/collected on the day requested and picked up/returned the following day. If you desire assistance from a representative from Active Games & Entertainment this can be arranged by prior notice for a set fee/hour. Please contact us directly if you require this service.
Hire Basis for inflatable's and sumo wrestling dry hire:
Hire period specified per individual hire contract/invoice. late returns will incur a minimum charge of Minimum charge per item. every 0- 3 hours it is late in return. If the late return affects other hire bookings, further charges may occur. Late returns will automatically be taken out of credit card supplied.
LATE RETURNS on the giant games range are charged out at full hire cost every 24 hours until returned. please let us know as soon as possible if you have lost the equipment, because the sooner it can be replaced the less it will cost you and us.
Credit Card details are required on all hires as security of payment for loss, damage and late return. loss and damage charges will go ahead once we have spoken to you or have tried and failed on more than 3 different occasions, but late returns will autoatically be deducted until returned without notice.
Please ring if you think you are going to go over the time booked, sometimes it may work out better for everybody if we can come and collect the games from you.
Security Deposit: credit card details are required as security against loss and damage to the products hired. these details are also taken to confirm payment for a booking that due to last minute timing the payment hasn't gone through yet. These details are best given over the phone, a pre autherisation of the amount will be placed on the card and only processed if payment hasn't come through within 7 days. Giving credit card details with no credit availability is fraud. full payment will be required within 7 days of the hire, after this date the necessary action will be taken to report the fraud and dept collection agent applied, which may incur further fees. Cash bonds may be available on some equipment if required or you don't have a credit card .For the various throwing games and Tower Blocks it is expected that there will be some wear and tear on the games due to their nature and this will be allowed for. The deposit may be used to cover the cost of inappropriate damage resulting from their hire. This amount will be pre-authorised but not charged to your card unless required. A representative from Active Games & Entertainment will contact you prior to the charge (if any) being made. Automatic deduction for late return - Sumo's are often booked out many times in a day, therefore prompt return is required and penalties will be charged to the credit card provided as security - a new invoice will be issued with any extra charges that have been paid.
Cleaning : Hirers returning games that are excessively dirty may be charged a cleaning fee. Please notify us of any problems, breakages or missing parts when your games hire is completed.
Debtor is liable for interest, collection fees and legal costs in the recovery process