On confirmation of your booking we require a booking deposit. This secures your booking.
Booking Cancellations within 72 hours of the event time will incur the loss of the booking deposit. Payments for events cancelled upon delivery, or goods not picked up at the arranged time will not be refunded.
Bad Weather: in the event of bad weather and the need to call off or postpone your event you will need to contact us at least 2 hours prior to your delivery time arranged. If we arrive on site and the decision is made to cancel/postpone due to poor weather, payment will not be refunded If you cancel/postpone due to bad weather 2 hours prior to your delivery time, payment will be converted to a credit. Please use this credit within 6 months for a rescheduled event or it will be forfeited.
Insurance, Liability & Responsibility: Active Games & Entertainment are insured for $10 million of public liability. Our insurance and responsibility extends to the limit of this policy only, it does not assume cover, responsibility for or in any way guarantee your event. Hirers should seek their own cover and assume their own responsibility for the event. If staff from Active Games & Entertainment accompany the games hire, they are suitably trained and qualified to supervise the set up, rules outline and pack up the games only, it is the hirers responsibility to address all event OH&S matters.
Disclaimer: all prices subject to change without notice. Please call our office to confirm pricing
Access our pricing is based on delivering equipment to venues that have immediate access. If the venue has stairs or difficult access; or we have to pay parking fees, there may be an additional set-up charge. P.O.A
Age Limit: most games are suitable for age 6 or over
Hire Basis our games are hired on a ’24 hour’ do it yourself basis. 24 hours is an estimation based on games being delivered/collected on the day requested and picked up/returned the following day. If you desire assistance from a representative from Active Games & Entertainment this can be arranged by prior notice for a set fee/hour. Please contact us directly if you require this service.
Hire Basis for inflatable's and sumo wrestling dry hire:
Hire period specified per individual hire contract/invoice. late returns will incur a minimum charge of Minimum charge per item. every 0- 3 hours it is late in return. If the late return affects other hire bookings, further charges may occur.
Security Deposit: A security deposit of $150.00 may be required against loss and damage to the products hired. For the various throwing games and Tower Blocks it is expected that there will be some wear and tear on the games due to their nature and this will be allowed for. The deposit may be used to cover the cost of inappropriate damage resulting from their hire. This amount will be pre-authorised but not charged to your card unless required. A representative from Active Games & Entertainment will contact you prior to the charge (if any) being made.
Cleaning : Hirers returning games that are excessively dirty may be charged a cleaning fee. Please notify us of any problems, breakages or missing parts when your games hire is completed.
Dept Collection:
Debtor is liable for interest, collection fees and legal costs in the recovery process |